Hot Castle accepts the following payment methods:
- Stripe (Visa, Mastercard, Amex)
- Klarna (Financing with montly payments)
Stripe & Klarna payments will display as “HotCastle.com” on your statement.
Placing Orders
The easiest way to pay is through our secure online checkout process. Simply add items to your cart, enter shipping and billing information, and choose your payment method.
You can also place orders by phone between 9am-5pm weekdays and 9am-3pm Saturdays, excluding holidays. Call our toll-free number at +1 332 250-6578 and have your payment information ready.
Payment Authorization
Providing your payment information constitutes authorization for the given amount. All transactions are processed in USD. Authorization holds may apply temporarily to verify funds.
Product Availability
Inventory levels can change at any time. We encourage customers to complete their purchase as soon as possible once ready to buy. Your payment authorization secures the order at the current price.
Secure Checkout
Our checkout process is encrypted end-to-end for your security. We store payment information per PCI compliance standards.
Please contact our support team at support@hotcastle.com with any payment questions. Check order statuses by logging into your account.
Let me know if you need any changes or have additional payment policies to address! I can easily incorporate new information and details.
